[Warning] Regarding phishing site redirection messages associated with bookings made via Booking.com
We would like to express our sincere gratitude for your continued patronage of Hotel Granbach.
We have received information that some customers who have made reservations through Booking.com have received messages via the messaging app "WhatsApp" from an external third party that contain malicious URL links that may lead them to phishing sites (fraudulent websites).
Our group facilities and Booking.com will never send you direct messages regarding your reservation details or credit card information via messaging apps such as WhatsApp. If you happen to receive such a suspicious message, please do not access (click) any URLs provided in it to prevent any potential harm.
We sincerely apologize for the great concern and inconvenience we have caused our customers.
We kindly ask that you continue to exercise caution.
[Customer reservation inquiries]
Hotel GrandBach Atami Crescendo
Phone number: 0557-82-1717 (Reception hours: 10:00 AM - 19:00 PM)
Email Addressinfo-atami@grandbach.co.jp
[Contact point for inquiries regarding the handling of personal information from customers]
Green Hospitality Management Co., Ltd. (GB Division)
Email Address hotel@greenhouse.co.jp