For customers with food allergies
Thank you for your continued patronage of Hotel GrandBach Atami Crescendo.
At our hotel, we strive to take every possible precaution to ensure that our guests can enjoy their meals with peace of mind. Therefore, please review the following information.
■ A request to our customers
Please inform us of any allergies at least one week before your check-in date. Please note that we may not be able to accommodate requests made on the day of arrival due to the availability of ingredients. Thank you for your understanding.
■ Regarding allergy accommodations at our hotel
At our hotel, we strive to minimize the use of the nine specified allergens (eggs, milk, wheat, shrimp, crab, buckwheat, peanuts, walnuts, and cashews) in our dishes. However, since all dishes are prepared in the same kitchen, we cannot guarantee the complete removal of allergens.
Therefore, for customers who require complete elimination of certain ingredients due to severe allergies or other reasons, we may refrain from providing meals, prioritizing their safety above all else.
Thank you kindly look forward for your understanding.
■ Contents we cannot accommodate
We are currently unable to provide support for the following items. We apologize for any inconvenience this may cause.
- Addressing allergies other than the nine specified allergens.
- Ingredient changes based on disliked or preferred foods
If you have any concerns or questions, please feel free to contact us.
Our entire staff is dedicated to providing you with a comfortable and enjoyable stay.