For customers with food allergies
Thank you for your continued patronage of Hotel GrandBach Tokyo Ginza.
If you have any food allergies, please let us know when making your reservation.
We will strive to serve dishes that have been made free of the eight specific allergens (eggs, milk, wheat, shrimp, crab, buckwheat, peanuts, and walnuts) as much as possible; however, because all food and drink is handled in the same environment, we cannot guarantee that allergens have been removed.
If there are customers who are concerned that we cannot guarantee the removal of allergens, we may be forced to refuse to serve them food, with the customer's safety as our number one priority.
In addition, we are unable to accommodate requests for food products that do not contain the eight specified ingredients.
In consideration of the above, we ask that you make the final decision regarding your use of restaurants, etc.