Privacy Policy

1. Acquisition of personal information

We will clearly state the purpose of use and acquire personal information by appropriate means to the extent necessary to achieve that purpose.
In addition to receiving personal information directly from customers, etc., our company may receive personal information from customers, etc., with their consent from travel agencies and other companies that have entered into contracts with our company.

2. Purpose of Use of Personal Information

The information obtained from customers, etc. will be used for the following purposes.

(1) To provide services, products and information to customers
(2) To contact customers, etc. to confirm reservation details, etc.
(3) To introduce services and products of our company and our group companies to customers, etc.
(4) To analyze the value and quality of services and products
(5) To provide information and conduct surveys regarding our business
(6) To send prizes awarded in surveys
(7) To require compliance with the terms and conditions of use for services provided through our website
(8) To protect the services we provide through our website and our customers
(9) Any other purpose of use specified at the time of acquiring personal information

3. Joint Use

We may jointly use personal information held by us within the scope of the purposes of use set out in paragraph 1.
The personal information that is jointly used will be managed responsibly by our personal information protection manager.

(1) Items of personal information to be jointly used
　Address, name, company name, telephone number, email address, etc.
(2) Scope of parties using the information jointly
　Green House Co., Ltd., Green Hospitality Management Co., Ltd., Okinawa Hotel Management Co., Ltd., Itoman Hospitality Co., Ltd. and Green Hospitality Management Co., Ltd. Group companies (referring to companies in which Green Hospitality Management Co., Ltd. holds, directly or indirectly, the majority of the total voting rights of the shares or investment interests).
(3) Purpose of use
　Within the scope of the above purposes of use
(4) Person responsible for managing personal information
　Green Hospitality Management Co., Ltd.

4. Disclosure and provision of personal information to third parties

We will not disclose or provide your personal information to third parties except in the following cases:
However, in cases of joint use or provision to business partners, this does not constitute disclosure or provision to a third party.

1) When the customer has given their consent
② When required to disclose or provide information by law
3) When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the customer's consent.
④When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the customer's consent.
⑤When it is necessary to cooperate with the national or local government in carrying out a public project, and informing the customer of the purpose of collection or making it public would be likely to impede the performance of said project.

5. Outsourcing of business, etc.

We may provide personal information to our business partners (including companies, organizations, individual business owners, etc. with whom we have a necessary partnership or contractual relationship to provide services. The same applies below.) to the extent necessary to achieve the purpose of use. In such cases, we will enter into a contract with these business partners regarding the handling of the information and will provide appropriate supervision.

6. Handling of Personal Information

To ensure the safety of personal information, we have taken reasonable safety measures in terms of both management and operation and systems to prevent unauthorized access, loss, destruction, falsification, leakage, etc.
The transmission of personal information between customers and the Hotel via the Internet on its website is encrypted using SSL (Secure Sockets Layer).
As part of the information collected on our hotel website, we collect records of access to our hotel (access logs). However, this will not be used for any purpose other than statistical processing related to the operation of our hotel website and for investigating the causes of unauthorized access, etc.

7. Personal information at linked sites

Our hotel website may provide links to the websites of other companies and organizations in order to provide customers with more useful information and services.
We assume no responsibility for the collection and handling of personal information on linked websites.

8. Disclosure, correction, deletion, suspension of use, erasure, etc.

If a customer makes a request in a prescribed manner to disclose (including records of provision to a third party), correct, delete, add, stop using, or erase personal data held by the Company, we will respond within a reasonable period of time and to the extent stipulated by laws and regulations after verifying that the requester is the customer in question.
However, we may decline all or part of your request if there is a risk of harm to the life, health, property, etc. of the person concerned or a third party, if it would significantly impede the performance of our hotel's business, or if it would violate other laws and regulations. 　

9. Contact Us

For any of the requests under 8 above regarding your retained personal data or any other inquiries regarding personal information, please contact the following office.
Green Hospitality Management Co., Ltd.
　 "Personal Information Complaints and Inquiries Desk"
〒163-1419
Tokyo Opera City Tower 3th floor, 20-2-19 Nishi-Shinjuku, Shinjuku-ku, Tokyo
TEL:03-3379-1193

10. Changes to this Privacy Policy

We may review our practices regarding the handling of information entrusted to us by our customers and change this policy as necessary.
If we make any changes, we will publish the revised policy on this website.
The revised privacy policy will take effect from the time it is posted on this website.

[Eligible hotels]
Hotel GrandBach Tokyo Ginza
Hotel GrandBach Kyoto Select
Hotel GrandBach Atami Crescendo
Hotel GrandBach Sendai
Southern Beach Hotel & Resort Okinawa

Accommodation agreement

Please see the link below for further details.
Accommodation Terms and Conditions [PDF]

20-2 Nishi-Shinjuku XNUMX-chome, Shinjuku-ku, Tokyo
Green Hospitality Management Co., Ltd.
President and CEO Jun Ochiai

6-1-XNUMX Nishizakicho, Itoman City, Okinawa Prefecture
Okinawa Hotel Management Co., Ltd.
President and CEO: Tsuyoshi Nakamura


Revision date: July 2022, 7