Each guest room is equipped with an air purifier with humidifying function.
Can I use the hotel facilities in room wear (pajamas) and slippers?
Use outside of guest rooms is not permitted.
Is room service available?
Room service is available for both food and drinks. (3:00 PM – 9:00 PM)
Is there a waiting list for cancellations?
We sincerely apologize, but we do not maintain a waiting list for cancellations. If you contact us, we will inform you of the current room availability at that time. You can also check availability on the hotel’s official website.
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 11:00 AM.
Is it okay if I check in late?
The front desk is available 24 hours a day. We ask that you contact us if you will be arriving after 10:00 PM.
Guests with dinner-inclusive plans are requested to check in by 8:00 PM, with the last restaurant entry at 8:30 PM.
Are the bathroom and toilet separate?
All guest rooms have separate bathrooms and toilets.
Can we have rooms next to each other?
We will do our best to accommodate your request, but please note that depending on your reserved room type and availability on the day, we may not be able to fulfill your request. Thank you for your understanding.
Are BD/DVD players available for loan?
We are very sorry, but we do not offer BD/DVD players for loan.
What kind of guest room amenities are provided?
Shampoo, conditioner, body soap, bath salts, toothbrush set, razor, hairbrush, cotton swabs, body towel, bath towel, face towel, pajamas, slippers, tea, coffee, and deodorizing spray are provided.
Are there any hotel services available to guests free of charge?
Night Meal (21:30 – 23:00) is available.
In addition, guests staying on the Executive Floor (including Bach Corner Rooms) can also enjoy the following:
・Welcome drink & petit sweets
・Free flow of exclusive menu items at “Magdalena”
What is the difference between the Executive Floor and the standard floors?
The Executive Floor is located on the top floors, the 15th and 14th floors.
For bath amenities, we provide 100% organic products, a skincare set from “reint,” a naturally derived cosmetics brand created by Hakkaisan Brewery, as well as a room gown.
In addition, we offer welcome sweets (15:00–19:00 on the day of arrival), and at 2F | Bar & Lounge “Magdalena,” you can enjoy complimentary drinks from the exclusive menu. (19:00–23:00 (L.O. 22:30)) This benefit is also available when staying in the Bach Corner Rooms on each floor.
Facilities & Equipment
Are there any smoking rooms available?
All guest rooms are non-smoking. There is a smoking room on the 2nd floor (capacity: 2 guests).
Is internet access available at the hotel?
Free Wi-Fi is available throughout the hotel. The password is displayed on the home screen of the guest room television.
Are there vending machines?
There are no vending machines. There is a convenience store a 1-minute walk away.
Is there a coin-operated laundry?
There is no coin-operated laundry, but laundry service (charged) is available.
Are there ice machines?
There are no ice machines. Please contact the front desk and we will bring ice to your room.
Is the hotel barrier-free?
The public areas (shared spaces) are barrier-free.
We have two guest rooms on the 3rd floor, including a barrier-free accessible room.
Are wheelchairs available for loan?
We have one wheelchair available. Please contact us in advance to reserve it.
About Restaurant, Bar & Lounge
Can the restaurant accommodate food allergies?
We can only remove or substitute ingredients for the nine specified allergens (eggs, milk, wheat, shrimp, crab, peanuts, buckwheat, walnuts, and cashews) that are visibly identifiable.
Please see below for details. Can the restaurant accommodate food allergies?
Is there a dress code?
We recommend smart casual attire for both the restaurant and the bar & lounge.
Are private rooms available?
There are no private rooms in the restaurant, but the 2nd floor boardroom is available for an additional fee.
For details, please contact us by phone or email.
Can non-guests use the facilities?
Both the restaurant and the bar & lounge are available for use. (Benefits for guests are not available.)
Is there a children's menu? Also, from what age can it be ordered?
Children’s menus are available for lunch and dinner only.
For Guests with Children
Please tell me the number of children allowed to share a bed and the age limit.
This applies to preschool children (elementary school children are not eligible), and you may have 1 child sharing a bed per room.
What are the accommodation fees for children?
There are no child rates, and the adult rate applies.
Are baby cribs and bed guards available for loan?
Both baby cribs and bed guards are available for loan. As numbers are limited, please contact us in advance to make a reservation.
About Access
Where is the hotel entrance?
The hotel entrance is located on the Miyuki-dori side.
Is there a shuttle service?
We sincerely apologize, but we do not offer a shuttle service. We kindly ask that you use public transportation.
Other
I would like to send my luggage in advance.
Please send your luggage to the address below, clearly stating your stay dates and the guest’s name as follows:
Hotel GrandBach Tokyo Ginza, c/o Front Desk, 5-13-12 Ginza, Chuo-ku, Tokyo 104-0061, Japan
“Arrival Date / Reservation Name”
TEL: 03-5550-2222
Can you store my luggage on the day of my stay?
We can store your luggage for you. We can also store it after you check out, so please feel free to ask our staff.
