We sincerely thank you for your continued patronage of Hotel Grand Bach.

We have been informed that some guests who made reservations through Booking.com have received messages via the messaging application “WhatsApp” from external third parties containing fraudulent URL links that may redirect to malicious phishing sites (fraudulent websites).

Neither our group facilities nor Booking.com will ever contact you directly via WhatsApp or other messaging applications regarding your reservation details or credit card information. Should you receive any such suspicious messages, we strongly urge you not to access (click) any URLs contained therein in order to prevent potential harm.

We sincerely apologize for any concern and inconvenience this may cause you.
We kindly ask for your continued vigilance in this matter.

Customer Inquiry Contact for Reservations
Hotel Grand Bach Tokyo Ginza
Telephone: 03-5550-2222
Email: info-ginza@grandbach.co.jp

Customer Inquiry Contact for Personal Information Handling
Green Hospitality Management Co., Ltd. (GB Division)
Email: hotel@greenhouse.co.jp