FAQ
FAQQuestions About Reservations
Are there any smoking rooms available?
All rooms are non-smoking. A smoking room is available on the 7th floor.
How many children can sleep in the same bed, and what is the age limit?
One child may stay free of charge per bed. (Extra beds excluded) Eligible age: preschool children only (elementary school children not permitted).
What are the accommodation rates for children?
There is no separate rate for children. For children of elementary school age and older, we charge the adult rate as a bed must be provided.
Is there a waiting list for cancellations?
We do not accept waitlists for cancellations. If you contact us, we will inform you of availability at that time.
When do cancellation fees apply?
In accordance with our Accommodation Terms and Conditions, the following will apply.
| No-show | Same day | Day before | 9 days prior | 20 days prior | |
|---|---|---|---|---|---|
| 5 rooms or fewer | 100% | 80% | 20% | ||
| 6 to 19 rooms | 100% | 80% | 20% | 10% | |
| 20 rooms or more | 100% | 100% | 100% | 20% | 10% |
Guest Room Inquiries
What kind of guest room amenities are provided?
We provide shampoo, conditioner, body soap, Sekkisei skincare set (cleansing, face wash, lotion, emulsion), toothbrush set, razor, hairbrush, cotton swabs, body towel, bath towel, face towel, pajamas, slippers, green tea, coffee, and deodorizing spray.
Can the room air conditioning be adjusted for heating and cooling?
You can adjust the heating and cooling in each room.
Are humidifiers available for loan?
All guest rooms are equipped with an air purifier with humidifying function.
Questions About Accommodation
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 11:00 AM.
Is it okay if I check in late?
The front desk is open 24 hours. However, if you will arrive after 10:00 PM, please contact us.
Also, the automatic doors at the hotel entrance will be locked from midnight to 6:00 AM, so please use the intercom upon arrival.
I would like to send my luggage in advance.
Please send your luggage to the address below, clearly stating your check-in date and the guest name.
〒983-0852 3-7-33 Tsutsujigaoka, Miyagino-ku, Sendai, Miyagi
Hotel GrandBach Sendai, Front Desk (Attn: “Arrival Date / Reservation Name”)
Tel: 022-296-0660
(Cash on delivery shipments cannot be accepted. Also, please refrain from sending valuables such as cash, or items that require temperature/humidity control such as perishables.)
Can you store my luggage on the day of my stay?
We will store it at the 7th-floor front desk. We can also store it after check-out, but only until the end of the same day.
Is internet access available at the hotel?
Free Wi-Fi is available throughout the hotel.
Are there vending machines?
A vending machine with non-alcoholic drinks is available on the 16th floor. There is also a convenience store on the 1st floor.
Is there a coin-operated laundry?
Washer-dryers are available in the coin laundry on the 16th floor.
Washing (detergent included): ¥500 Drying: ¥100/30 minutes
Are there ice machines?
An ice machine is available on the 16th floor. Please use the cups provided with the ice machine to carry ice.
Are wheelchairs available for loan?
Yes. Please feel free to ask if you need one.
Does the hotel have dedicated parking?
We do not have dedicated parking. If you are arriving by car, please use nearby paid parking lots.
Please note that we do not have any affiliated parking or discount services.
Restaurant FAQs
Can you accommodate food allergies?
As we use shared cooking utensils in the same kitchen, it is difficult for us to provide allergy-friendly meals. Therefore, we are unable to accommodate requests, including for mild allergies.