ACCOMMODATION
AGREEMENT

Accommodation Terms and Conditions / Rules of Use

Hotel GrandBach
Kyoto Select Accommodation Terms and Conditions / Rules of Use

House Rules

To ensure your safe and comfortable stay, the Hotel has established the following rules of use pursuant to Article 10 of the Accommodation Terms and Conditions. We respectfully ask for your understanding and cooperation.

If you do not comply with these rules, we may refuse your stay or your use of the Hotel’s facilities pursuant to Article 7 of the Accommodation Terms and Conditions. Please also note in advance that the Hotel cannot accept responsibility for any accidents or damage arising from acts in violation of these rules.

  1. For safety reasons and to avoid inconvenience to other guests, please refrain from bringing the following items into the hotel.
    1. Dogs, cats, small birds, and other pets (excluding guide dogs, service dogs, and hearing dogs)
    2. Items emitting offensive odors
    3. Flammable or combustible items
    4. Any other items prohibited by law from being possessed
  2. Please do not use the guest room, without the Hotel’s permission, for business activities, as an office, for parties, or for any purpose other than accommodation. In addition, we strictly refuse stays by persons other than the registered guests.
  3. We respectfully decline accommodation for minors only, except where parental/guardian permission has been obtained.
  4. Please do not distribute advertisements or promotional materials, sell goods, etc. within the Hotel or on the premises.
  5. Please do not engage in gambling, acts that disturb public morals, or speech or conduct that may inconvenience other guests.
  6. Please refrain from ordering food or drinks for delivery from outside the Hotel.
  7. Please refrain from leaving your guest room wearing in-room pajamas, slippers, etc.
  8. Please do not move, alter, or modify any equipment or fixtures inside or outside the Hotel without the Hotel’s permission. Also, please do not remove any in-room items from the guest room.
  9. Please do not take photographs within the Hotel without the Hotel’s permission, or use photographs, videos, etc. taken for business purposes.
  10. When leaving your guest room during your stay, please ensure the door is locked. While in the room and when sleeping, please always engage the door guard. If a visitor arrives, please open the door with the door guard engaged, or confirm via the door scope.
  11. Please refrain from meeting visitors in your guest room.
  12. Please do not use fire for heating, cooking, etc., in the guest rooms.
  13. Please refrain from any other acts that may cause a fire.
  14. In case of emergency, please check the evacuation route map near the guest room entrance and the emergency exits on each floor.
  15. For safekeeping of cash and valuables during your stay, we recommend using the security box in the lobby. Please note in advance that even if loss, theft, or similar incidents occur within the premises, the Hotel cannot accept responsibility except in cases of the Hotel’s intent or gross negligence.
  16. Lost items will be kept by the Hotel for a certain period from the date found, and thereafter handled in accordance with the Lost Property Act.
  17. Please pay accommodation charges, etc. at the front desk at the time of departure or when requested by the Hotel, in cash, accommodation vouchers, credit cards, or other methods accepted by the Hotel.
  18. We do not provide advances for shopping, tickets, taxi fares, postage stamps, shipping fees for baggage, etc.

Terms and Conditions for Accommodation

(Scope of Application)

Article 1: 1. The accommodation terms and conditions and related contracts concluded between the Hotel and guests shall be governed by these Terms and Conditions. Matters not provided for herein shall be governed by laws and regulations or generally established customs.
2. If the Hotel accepts a special agreement within the scope that does not violate laws and regulations or customs, such special agreement shall prevail notwithstanding the preceding paragraph.

(Application for an Accommodation Contract)

Article 2: 1. A person seeking to apply for an accommodation contract with the Hotel shall provide the following information.

  1. Guest name
  2. Accommodation date and scheduled arrival time
  3. Accommodation charges (in principle, based on the basic accommodation charge in Appendix Table 1.)
  4. Other matters deemed necessary by the Hotel

2. If, during the stay, a guest requests to extend the stay beyond the accommodation date set forth in Item (2) of the preceding paragraph, the Hotel shall treat such request as an application for a new accommodation contract at the time the request is made.

(Formation of the Accommodation Contract, etc.)

Article 3: 1. The accommodation contract shall be concluded only when the Hotel accepts the application set forth in the preceding article; however, this shall not apply if the Hotel proves that it did not accept the application.
2. When the accommodation contract is concluded pursuant to the preceding paragraph, the guest shall pay, by the date specified by the Hotel, an application deposit determined by the Hotel up to the amount of the basic accommodation charge for the accommodation period (or 3 days if the period exceeds 3 days).
3. The application deposit shall first be applied to the accommodation charges ultimately payable by the guest; if a case arises to which Article 6 and Article 17 apply, it shall then be applied in the order of cancellation charges and then compensation, and any remaining balance shall be refunded at the time of payment of charges under Article 11.
4. If the guest fails to pay the application deposit in Paragraph 2 by the date specified by the Hotel pursuant to that paragraph, the accommodation contract shall lose its effect. This shall apply only if the Hotel has notified the guest to that effect when specifying the due date for payment of the application deposit.

(Special Provision That No Application Deposit Is Required)

Article 4: 1. Notwithstanding Article 3, Paragraph 2, the Hotel may accept a special agreement that no application deposit is required after the contract is concluded.
2. When accepting an application for an accommodation contract, if the Hotel did not request payment of the application deposit under Article 3, Paragraph 2, and did not specify a due date for such payment, it shall be treated as acceptance of the special agreement in the preceding paragraph.

(Refusal to Enter into an Accommodation Contract)

Article 5: The Hotel may refuse to enter into an accommodation contract in the following cases:

  1. When the application for accommodation is not in accordance with these terms and conditions.
  2. When there are no rooms available due to full occupancy.
  3. When a person seeking accommodation is deemed likely to engage in acts that violate laws and regulations, public order, or good morals in relation to accommodation.
  4. When a person seeking accommodation is recognized as falling under (A) or (B) below:
    A. An organized crime group as defined in the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter “organized crime group”), an organized crime group member as defined in Article 2, Item 6 of the same Act (hereinafter “organized crime group member”), an associate member, a related person, or other anti-social forces
    B. A corporation or other organization whose business activities are controlled by a person falling under (A), or a person belonging to a corporation or other organization whose officers include a person falling under (A).
  5. When a person seeking accommodation has engaged in words or conduct that causes significant nuisance to other guests.
  6. When it is clearly recognized that a person seeking accommodation has an infectious disease.
  7. When the guest is requested to bear a burden related to the stay beyond a reasonable scope.
  8. When accommodation cannot be provided due to natural disasters, facility failure, or other unavoidable reasons.
  9. When a person seeking accommodation is deemed likely to cause significant nuisance to other guests due to severe intoxication, etc., or has engaged in speech or conduct that causes significant nuisance to other guests. (pursuant to the Kyoto Prefecture Ryokan Business Act)

(Guest’s Right to Cancel the Contract)

Article 6: 1. Guests may cancel the accommodation contract by notifying the Hotel.
2. If a guest cancels all or part of the accommodation contract due to reasons attributable to the guest (excluding cases where the Hotel, pursuant to Article 3, Paragraph 2, has specified a due date for the application deposit and requested payment, and the guest cancels the accommodation contract before making such payment), the Hotel will charge a cancellation fee as set forth in Appendix Table 2. However, where the Hotel has accepted a special agreement under Article 4, Paragraph 1, this shall apply only if, in accepting such special agreement, the Hotel has notified the guest of the obligation to pay a cancellation fee in the event the guest cancels the accommodation contract.
3. If a guest does not arrive by 6:00 PM on the day of stay without contacting the Hotel (or, if an expected arrival time has been specified in advance, by the time that is 2 hours after such specified time), the Hotel may treat the accommodation contract as having been canceled by the guest.

(The Hotel’s Right to Cancel the Contract)

Article 7: 1. The Hotel may cancel the accommodation contract in the following cases:

  1. When the guest is deemed likely to engage in, or is deemed to have engaged in, acts that violate laws and regulations, public order, or good morals.
  2. When it is recognized that a guest falls under (A) or (B) below.
    A. Organized crime groups, members of organized crime groups, associate members, related persons, or other anti-social forces.
    B. A corporation or other organization whose business activities are controlled by a person falling under (A), or a person belonging to a corporation or other organization whose officers include a person falling under (A).
  3. When the guest engages in words or conduct that causes significant nuisance to other guests.
  4. When it is clearly recognized that a guest has an infectious disease.
  5. When the guest is requested to bear a burden related to the stay beyond a reasonable scope.
  6. When accommodation cannot be provided due to reasons attributable to force majeure such as natural disasters.
  7. When it is recognized that a guest is likely to cause significant nuisance to other guests due to severe intoxication, etc. (pursuant to the Kyoto Prefecture Ryokan Business Act)
  8. When the guest fails to comply with prohibited matters in the rules of use established by the Hotel (limited to those necessary for fire prevention), such as smoking in guest rooms, tampering with fire-fighting equipment, etc.

2. If the Hotel cancels the accommodation contract pursuant to the preceding paragraph, the Hotel will not charge for accommodation services, etc. that the guest has not yet received.

(Accommodation Registration)

Article 8: 1. On the day of stay, guests shall register the following items at the Hotel front desk.

  1. Guest’s name, age, gender, address, and occupation
  2. For foreign nationals: nationality, passport number, port of entry, and date of entry
  3. Departure date and scheduled departure time
  4. Other matters deemed necessary by the Hotel

2. If a guest intends to pay the charges under Article 11 by means that may substitute for currency, such as traveler’s checks, accommodation vouchers, or credit cards, the guest shall present them in advance at the time of registration set forth in the preceding paragraph.

(Hours of Guest Room Use)

Article 9: 1. The hours during which guests may use guest rooms at the Hotel shall be from 3:00 PM to 11:00 AM the following morning. However, in the case of consecutive stays, guests may use the room all day except on the day of arrival and the day of departure.
2. Notwithstanding the preceding paragraph, the Hotel may accommodate use of guest rooms outside the hours specified therein. In such cases, the following additional charges will apply:

  1. Up to 2:00 PM: 30% of the room rate
  2. Up to 5:00 PM: 50% of the room rate
  3. After 5:00 PM: 100% of the room rate

(Compliance with Rules of Use)

Article 10: While at the Hotel, guests shall comply with the rules of use established by the Hotel and posted within the premises.

(Payment of Charges)

Article 11: 1. The breakdown of accommodation charges, etc. to be paid by the guest shall be as set forth in Appendix Table 1.
2. Payment of the accommodation charges, etc. in the preceding paragraph shall be made at the front desk, at the time of the guest’s departure or when requested by the Hotel, in currency or by traveler’s checks, accommodation vouchers, credit cards, or other methods accepted by the Hotel in lieu thereof.
3. After the Hotel has provided a guest room to the guest and it is available for use, accommodation charges will be charged even if the guest voluntarily does not stay.

(The Hotel’s Liability)

Article 12: 1. The Hotel shall compensate for damage incurred by a guest in the performance of the accommodation contract and related contracts, or due to non-performance thereof; however, this shall not apply if such damage is not attributable to the Hotel.
2. The Hotel has received the “Tekimark” certification mark from the fire department; and to respond to unforeseen fires, etc., the Hotel is enrolled in innkeeper’s liability insurance.

(Handling When the Contracted Guest Room Cannot Be Provided)

Article 13: 1. If the Hotel is unable to provide the contracted guest room, the Hotel shall, with the guest’s consent, arrange alternative accommodation under the same conditions as far as possible.
2. If the Hotel is unable to arrange alternative accommodation notwithstanding the preceding paragraph, the Hotel shall pay the guest compensation equivalent to the cancellation charge, which shall be applied toward the amount of damages. However, no compensation shall be paid if the inability to provide the guest room is not attributable to the Hotel.

(Handling of Valuables and Deposited Items)

Article 14: 1. The Hotel will not accept cash or valuables for safekeeping under any circumstances. Handling of baggage that arrives prior to the stay shall be as set forth in Article 15, Paragraph 1.
2. Guests shall manage their own items, cash, and valuables. You may use the security boxes provided in guest rooms or installed in public areas such as the lobby.
3. Regarding damage arising from loss, damage, theft, etc. of a guest’s items, cash, or valuables, where the Hotel is legally liable, the amount of damages shall be limited to a maximum of ¥50,000. However, if the guest did not use the security box in the preceding paragraph, the Hotel shall bear no responsibility whatsoever, except in cases of the Hotel’s intent or gross negligence.

(Storage of Guests’ Baggage or Personal Effects)

Article 15: 1. If a guest’s baggage arrives at the Hotel prior to the stay, the Hotel will store it responsibly only if the Hotel has agreed prior to its arrival, and will hand it over when the guest checks in at the front desk. Please note that we do not accept cash or valuables for safekeeping.
2. If, after checkout, a guest’s baggage or personal belongings are left behind at the Hotel and the owner is identified, the Hotel shall contact the owner and request instructions. The Hotel will store the item for 7 days including the day it is found, and thereafter deliver it to the nearest police station.
3. With respect to damage arising from loss, damage, theft, etc. of a guest’s items, cash, or valuables, the provisions of Article 3 of the preceding article shall apply.

(Responsibility Regarding Parking)

Article 16: If a guest uses the Hotel parking lot, regardless of whether the vehicle key is entrusted to the Hotel, the Hotel merely provides a parking space and does not assume responsibility for managing the vehicle.

(Guest Liability)

Article 17: If the Hotel suffers damage due to the guest’s intent or negligence, the guest shall compensate the Hotel for such damage.

(Disclaimer Regarding Use of Computer Communications)

Article 18: If service is interrupted during use of computer communications due to a system failure or other reasons, the Hotel shall not be liable for any damage incurred by the user as a result. In addition, if the Hotel or a third party suffers damage due to acts the Hotel deems inappropriate in connection with the use of computer communications, you shall compensate for such damage.

(Governing Law / Dispute Resolution Clause)

Article 19: 1. These Terms and Conditions shall be interpreted in accordance with the laws of Japan.
2. The Guest and the Hotel agree that the Tokyo District Court shall be the exclusive agreed jurisdictional court of first instance for any disputes arising from or related to this contract.

Appendix Table 1

Breakdown of accommodation charges, etc. (related to Article 2, Paragraph 1 and Article 11, Paragraph 1)

Accommodation charges Basic accommodation charge (room rate) (however, for 1-night, 2-meal plans: room rate + breakfast and dinner charges; for 1-night, breakfast-included plans: room rate + breakfast charge)
Additional charges Food and beverage (excluding those included in the basic accommodation charge) and other usage fees
Taxes Various taxes as prescribed by laws and regulations, including consumption tax

(Note) 1. The basic accommodation charge is based on the price list presented by the Hotel.
2. If tax laws are revised, the revised provisions shall apply.

Appendix Table 2

Cancellation Charge (Related to Article 6, Paragraph 2)

No-show Same day The day before 3 days prior 7 days prior 14 days prior 30 days prior 60 days prior 90 days prior
General Individual 100% 80% 20%
Group 10 persons or more 100% 100% 100% 100% 100% 80% 50% 20%
20 persons or more 100% 100% 100% 100% 100% 100% 80% 50% 20%
Private booking 100% 100% 100% 100% 100% 100% 80% 50% 50%

(Note) 1. The percentage (%) is the ratio of the cancellation fee to the basic accommodation charge.
2. If the number of contracted days is shortened, a cancellation fee for one day (the first night) will be collected regardless of the number of days shortened.