FAQ

FAQ

Questions about reservations

Are there any rooms where I can smoke?

Smoking is prohibited throughout the building. *Smoking spaces are located on the 3rd floor.

Number of people and ages for co-sleeping

Only one child per room can share a bed. This applies to preschool children only (elementary school children are not allowed).

Children's accommodation fee

There are no child accommodation rates. Children of elementary school age and above will be charged the adult rate due to the need to provide beds.

Can I wait for cancellations?

We do not accept waiting lists for cancellations. Please contact us and we will inform you of the room availability at the time.

When do cancellation fees apply?

In accordance with our accommodation agreement, the following applies:

Questions about the rooms

What amenities are available in the guest rooms?

We provide deodorant spray, shoe cloths, bath towels and face towels made from Imabari-produced Hokin cotton, nightwear, slippers, Kose NATURE & CO. bath amenities (face and hand soap, shampoo, conditioner, body soap), and water.
In addition, on the second floor,Amenity bar" has been set up.
・Toothbrush, toothpaste
·hairbrush
・Body towel
· Razor
·cotton
・Cotton swab
・Basic cosmetics | Kose "Sekkisei Miyabi"
– Actirize Cleansing Oil (makeup remover)
– Actirize Wash (Facial cleanser)
– Actirise Lotion Enrich (toner)
– Actirize Emulsion Enrich (lotion)

Is the air conditioning in the guest rooms adjustable?

It can be adjusted for each room.

Can I use the Internet at the hotel?

Free Wi-Fi is available in the building.

Do you have humidifiers available for rental?

Each room is equipped with an air purifier with humidifier function.

Can I use the facilities in my pajamas and slippers?

You may use the large public bath on the 3rd floor, but please refrain from using the lobby and restaurant on the 2nd floor. Please be aware that you may pass or ride with other guests in the elevator, etc.

Questions about accommodation

What are the check-in/check-out times?

Check-in is from 3pm and check-out is until 11am.

*Check-in time will change from November 2024, 11. For details, here.Please see more.

Is it okay if I check in late?

The front desk is open 24 hours a day. However, if you plan to arrive after 10:00pm, please contact us.
In addition, the automatic doors at the hotel entrance will be locked between midnight and 0am, so please use the intercom to let us know when you arrive.

I would like to send my luggage in advance.

Yes. Please send your confirmation email to the address below, clearly indicating the dates of your stay and the names of the guests.
〒600-8004 363 Naramonocho, Shijo-dori, Teramachi-nishiiru, Shimogyo-ku, Kyoto
Hotel GrandBach Kyoto Select, c/o Front Desk "Arrival date and reservation name"
Phone: 075-221-2211
(*Please refrain from sending cash, valuables, perishable foods, or items that require temperature or humidity control. We also cannot accept cash-on-delivery packages.)

Can I store my luggage on the day of my stay?

Yes, we can keep your luggage for you. We can also keep it for you after you check out, so please feel free to contact us.

Is there a coin laundry?

Available on the 3rd floor.

Do you have an ice machine

There is an ice machine on the 3rd floor. Ice buckets are available for rental at the front desk.

Tell me about the large communal bath.

Available only to staying guests.
The facility is open from 6:00am to 10:00am and from 4:00pm to 1:00am.
Towels are not provided, so please bring your own from your room.

Questions about the restaurant

Can you accommodate allergies?

At our hotel, we use the same cooking utensils in the same kitchen, so it is difficult to provide allergy-friendly meals. Therefore, we are unable to accommodate even minor allergies.

Questions about access

Could you please tell me where the hotel entrance is?

The hotel faces Shijo Street, but the entrance is on Fuyacho Street.

Is there a parking lot

Our hotel does not have a parking lot. Please use nearby paid parking lots. Please note that we do not have affiliated parking lots or discounts.

Reservation/vacancy search

Hotel GrandBach Kyoto Select

363 Nishiri Naramocho, Shijodorijimachi, Shimogyo-ku, Kyoto-shi, Kyoto Prefecture
075-221-2211

BOOK NOW