FAQ
FAQQuestions About Reservations
Are there any smoking rooms available?
The entire hotel is non-smoking. *A smoking space is available on the 3rd floor.
What is the policy for children sharing a bed?
One child per room is allowed to share a bed. This applies to preschool-aged children (elementary school students are not eligible).
What are the accommodation fees for children?
There is no separate rate for children. For children of elementary school age and older, we charge the adult rate as a bed must be provided.
Is there a waiting list for cancellations?
We do not accept waitlists for cancellations. If you contact us, we will inform you of availability at that time.
When do cancellation fees apply?
In accordance with our Accommodation Terms and Conditions, the following will apply.
| No-show | Same day | Day before | 9 days prior | 20 days prior | |
|---|---|---|---|---|---|
| 5 rooms or fewer | 100% | 80% | 20% | ||
| 6 to 19 rooms | 100% | 80% | 20% | 10% | |
| 20 rooms or more | 100% | 100% | 100% | 20% | 10% |
Guest Room Inquiries
What kind of amenities are available in the guest rooms?
We provide deodorizing spray, shoe cloths, Imabari Hawkin cotton bath and face towels, nightwear, slippers, Kose “NATURE & CO” bath amenities (face & hand soap, shampoo, conditioner, body soap), and water.
Additionally, an “Amenity Bar” is located on the 2nd floor.
・Toothbrush and toothpaste
・Hairbrush
・Body towel
・Razor
・Cotton pads
・Cotton swabs
・Skincare products | Kose “SEKKISEI MIYABI”
– Actirise Cleansing Oil (Makeup Remover)
– Actirise Wash (Facial Cleanser)
– Actirise Lotion Enrich (Toner)
– Actirise Emulsion Enrich (Moisturizer)
Can the room air conditioning be adjusted for heating and cooling?
Air conditioning can be adjusted individually for each room.
Is internet access available at the hotel?
Complimentary Wi-Fi is available throughout the building.
Are humidifiers available for rent?
Air purifiers with a humidifying function are provided in every room.
Can I use the hotel facilities in room wear (pajamas) and slippers?
You may use the public bath on the 3rd floor in your nightwear, but please refrain from doing so in the 2nd-floor lobby and restaurant. Please be aware that you may encounter or share the elevator with other guests.
Questions About Accommodation
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 11:00 AM.
*Check-in times have changed. For details, please see here.
Is it okay if I check in late?
The front desk is open 24 hours. However, if you will arrive after 10:00 PM, please contact us.
Also, the automatic doors at the hotel entrance will be locked from midnight to 6:00 AM, so please use the intercom upon arrival.
I would like to send my luggage in advance.
Yes. Please send it to the address below, clearly stating your stay dates and the name of the guest.
〒600-8004 363 Naramono-cho, Shijo-dori Teramachi Nishi-iru, Shimogyo-ku, Kyoto
c/o Front Desk, Hotel GrandBach Kyoto Select (Please include “Arrival Date & Guest Name”)
Tel: 075-221-2211
(*Please refrain from sending cash, valuables, perishables, or items requiring temperature or humidity control. We cannot accept luggage sent C.O.D.)
Can you store my luggage on the day of my stay?
Yes, we can store your luggage in the self-cloakroom. Storage is also available after check-out.
Is there a coin-operated laundry?
A laundry room is available on the 3rd floor.
Are there ice machines?
An ice machine is located on the 3rd floor. Ice buckets are available for rent at the front desk.
Please tell me about the large public bath.
It is available exclusively for staying guests.
Operating hours are from 6:00 AM to 10:00 AM and from 4:00 PM to 1:00 AM.
Towels are not provided at the bath, so please bring them from your room.
Restaurant FAQs
Can you accommodate food allergies?
As we use shared cooking utensils in the same kitchen, it is difficult for us to provide allergy-friendly meals. Therefore, we are unable to accommodate requests, including for mild allergies.
Questions About Access
Where is the hotel entrance?
The hotel faces Shijo-dori, but the entrance is located on Fuyacho-dori.
Is there a parking lot?
The hotel does not have a parking lot. Please use nearby coin-operated parking lots. Please note that we do not have partner parking lots or offer parking discounts.