ACCOMMODATION
AGREEMENT

House Rules

At Hotel GrandBach Atami Crescendo (hereinafter referred to as "the Hotel"), we have established the following House Rules based on Article 10 of the Terms and Conditions for Accommodation to ensure that guests can use the hotel safely and comfortably. Please be advised that if these rules are not observed, we may refuse your stay and use of hotel facilities in accordance with Articles 7 and 18 of the Terms and Conditions for Accommodation, and you may be liable for any damage suffered by the Hotel.

Regarding Guest Room Use

1. Please check the evacuation route map from the guest room, which is posted on the back of the room entrance door.
2. Please be sure to engage the door guard while in the room and when sleeping.
3. Please do not use fire for heating, cooking, etc., in the guest rooms.
4. Smoking is strictly prohibited in hotel facilities except in designated smoking areas (if the facility suffers damage due to smoking in non-smoking areas, you will be required to compensate for the damage).
5. Please do not hang clothes on lampshades or hang laundry to dry on them.
6. Please refrain from any other acts that may cause a fire.
7. When filling the bathtub in the bathroom, please be careful not to leave the tap running while napping or for other reasons, as the water may overflow and lead to a serious leakage accident.
8. Please do not use the guest room for purposes other than accommodation, such as business activities, offices, or parties, without the hotel's permission.
9. Please do not move, modify, or alter the fixtures in the guest room without the hotel's permission. Please do not take small items or fixtures out of the guest room.
10. Please refrain from placing items near windows that may detract from the hotel's exterior appearance.

Regarding Guest Room Keys

1. When leaving your room during your stay, please take your key and ensure the door is locked.
2. When signing a bill at a restaurant or bar within the hotel, please present your guest room key to the staff.
3. Please be sure to return your key to the front desk upon departure from the hotel.

Regarding Visitors

1. When you have a visitor, please open the door with the door guard engaged or verify the visitor through the door scope.
2. Please refrain from meeting with visitors in your guest room. Accommodating anyone other than the registered guest is strictly prohibited.

Regarding Payment

1. Please settle your bill at the front desk upon departure. Please note that you may be asked to settle charges even during your stay. In such cases, please make payment each time. If payment is not made despite a request from the hotel, you may be asked to vacate the room.
2. Payment for usage charges shall be made by cash, accommodation vouchers, credit cards, or other methods approved by the hotel.
3. Please note that we may request to verify your credit card or ask for a deposit upon arrival.
4. Even if a person other than the guest is paying the charges, if payment is not made by the specified date, the guest will be billed directly.
5. The hotel will not make advance payments for shopping, tickets, taxi fares, postage stamps, luggage shipping costs, etc.

Regarding Valuables and Deposited Items

1. During your stay, please use the in-room safety box (free of charge) to store cash, securities, precious metals, and other expensive items.
2. Regardless of whether you are staying at the hotel, the front desk will not accept cash, valuables, securities, or items that are perishable or easily damaged. In the event of loss, theft, or deterioration of these items, the hotel shall not be liable unless there is intentional misconduct or gross negligence on the part of the hotel.
3. Items deposited with the hotel will only be returned to the person holding the claim tag. The hotel shall not be liable for any damage caused by the loss of the claim tag, regardless of the cause, such as loss or theft. Furthermore, the hotel shall not be liable for the loss of items after they have been handed over.
4. Lost property within the hotel will be kept by the hotel for a certain period and then handled in accordance with the Lost Property Act.

Regarding Organized Crime Groups, Members, and Cases Likely to Violate Public Order

1. Use of the hotel by organized crime groups, members of organized crime groups, related organizations, or their affiliates, and other anti-social forces is prohibited. (If such facts are discovered after a reservation is made or during use, use will be refused at that point.)
2. Use of the hotel by corporations or other organizations whose business activities are controlled by anti-social forces or members of organized crime groups, as well as their members, is prohibited. (If such facts are discovered after a reservation is made or during use, use will be refused at that point.)
3. If violence, threats, extortion, coercive and unreasonable demands, or similar acts are observed, use of the hotel will be refused immediately. Furthermore, if it is recognized that similar acts were committed at this hotel or other hotels in the past, use may be refused.
4. If a person using the hotel is deemed to have difficulty ensuring their own safety due to diminished mental or physical capacity, or impaired consciousness caused by drugs or alcohol, or is deemed likely to cause danger, fear, or anxiety to other guests, use of the hotel will be refused immediately.
5. If there is loud speaking, singing, noise, or other acts that cause discomfort or nuisance to other guests, or gambling or other acts contrary to public order and morals within the building or guest rooms, use of the hotel will be refused immediately. Use will also be refused for any acts similar to the above.

Within the hotel, the following items and acts that may disturb other guests are prohibited.

1. Bringing in dogs, cats, small birds, or other pets (excluding guide dogs and service dogs).
2. Bringing in items that are flammable or ignitable.
3. Bringing in items that emit foul odors.
4. Bringing in items prohibited by laws and regulations.
5. Gambling, acts that disturb public morals, or words or conduct that inconveniences other guests.
6. Leaving the guest room area while wearing in-room pajamas, slippers, etc.
7. Moving provided items, or using them for purposes other than their intended use.
8. Damage, soiling, or loss of the Hotel building, furniture, fixtures, equipment, or other items.
9. Throwing items from the balcony.
10. Ordering delivery of food or beverages from outside the Hotel.
11. Distribution of advertisements or promotional materials, sale of goods, etc.
12. Taking photos or videos inside the Hotel without the Hotel’s permission, and using such photos, videos, etc. for business purposes.
13. Using a mobile phone in a manner that causes discomfort or nuisance to other guests, such as talking in inappropriate areas or making loud calls.

Terms and Conditions for Accommodation

(Scope of Application)

Article 1. 1. The accommodation contract and related contracts concluded between Hotel GrandBach Atami Crescendo (hereinafter referred to as "the Hotel") and the Guest shall be governed by these Terms and Conditions, and matters not provided for in these Terms and Conditions shall be governed by laws and regulations (referring to laws and regulations or those based on them; the same shall apply hereinafter) or generally established customs.
2. If the Hotel agrees to a special contract within the scope that does not violate laws and customs, that special contract shall prevail notwithstanding the provisions of the preceding paragraph. Furthermore, if a reservation is made through an Online Travel Agency (OTA) or other third party, and the rates, cancellation conditions, or other reservation conditions applicable to said reservation differ from these Terms and Conditions, said reservation conditions shall take precedence.

(Application for an Accommodation Contract)

Article 2 1 A person seeking to apply for an accommodation contract with the Hotel shall provide the following information. In applying, the applicant shall do so upon agreeing that these Accommodation Terms and Conditions shall constitute the contract terms.

1. Guest name
2. Accommodation date and scheduled arrival time
3. Accommodation charges (in principle, based on the basic accommodation charge in Appendix Table 1).
4. Other matters deemed necessary by the Hotel

2 If the guest requests to extend the stay beyond the accommodation date set forth in item (2) of the preceding paragraph during the stay, the Hotel shall treat such request as an application for a new accommodation contract at the time the request is made.

(Formation of the Accommodation Contract, etc.)

Article 3. 1. The accommodation contract shall be established only when the Hotel accepts the application mentioned in the preceding Article. However, this shall not apply if the Hotel proves that it did not accept the application.
2. When an accommodation contract is established pursuant to the provisions of the preceding paragraph, an application fee determined by the Hotel, up to the basic accommodation charge for the stay period (up to 3 days if the stay exceeds 3 days), shall be paid by the date specified by the Hotel.
3. The application fee shall first be applied to the accommodation charges to be finally paid by the Guest, and if a situation arises where the provisions of Articles 6 and 17 apply, it shall be applied in the order of the cancellation fee and then compensation. Any remaining balance shall be returned at the time of payment of charges under Article 11.
4. If the application fee mentioned in Paragraph 2 is not paid by the date specified by the Hotel in accordance with the provisions of the same paragraph, the accommodation contract shall lose its effect. However, this shall only apply if the Hotel informed the Guest to that effect when specifying the payment due date for the application fee.

(Special Provision That No Application Deposit Is Required)

Article 4. 1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may agree to a special contract that does not require payment of the application fee mentioned in the same paragraph after the contract is established.
2. If the Hotel did not request payment of the application fee mentioned in Paragraph 2 of the preceding Article or did not specify a payment due date when accepting the application for the accommodation contract, it shall be treated as having agreed to the special contract mentioned in the preceding paragraph.

(Request for Cooperation with Infection Prevention Measures at the Facility)

Article 4-2 The Hotel may request cooperation from a person seeking accommodation pursuant to Article 4-2, Paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).

(Refusal to Enter into an Accommodation Contract)

Article 5 The Hotel may refuse to enter into an accommodation contract in the following cases; provided, however, that this paragraph does not mean that the Hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.

1. When the application for accommodation is not in accordance with these terms and conditions.
2. When there are no rooms available due to full occupancy.
3. When a person seeking accommodation is deemed likely to engage in acts that violate laws and regulations, public order, or good morals in relation to accommodation.
4. When the person intending to stay is recognized as falling under any of the following (a) or (b):
   (a) Organized crime groups as defined in the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as "Organized Crime Groups"), members of organized crime groups as defined in Article 2, Item 6 of the same Act (hereinafter referred to as "Members"), quasi-members, or affiliates of organized crime groups, or other anti-social forces.
   (b) When the person falling under (a) above is a corporation or other organization whose business activities are controlled by such persons, or a person belonging to a corporation or other organization where any of its officers fall under (a) above.
5. When a person seeking accommodation has engaged in words or conduct that causes significant nuisance to other guests.
6. When a person seeking accommodation is a patient, etc. with a specified infectious disease as prescribed in Article 4-2, Paragraph 1, Item 2 of the Hotel Business Act (hereinafter “patients, etc. with specified infectious diseases”).
7. When violent demands are made in relation to accommodation, or when a burden beyond a reasonable scope is demanded (excluding cases where a person seeking accommodation requests removal of social barriers pursuant to Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act on the Promotion of the Elimination of Discrimination on the Basis of Disability (Act No. 65 of 2013; hereinafter the “Act for Eliminating Discrimination against Persons with Disabilities”)).
8. When a person seeking accommodation repeatedly makes demands defined in Article 5-6 of the Enforcement Regulations of the Hotel Business Act as imposing an excessive burden in their implementation and likely to significantly impede the provision of accommodation-related services to other guests.
9. When accommodation cannot be provided due to natural disasters, facility failure, or other unavoidable reasons.
10. When a person seeking accommodation is extremely intoxicated, etc., and is deemed likely to cause significant nuisance to other guests; or when a guest has engaged in words or conduct that causes significant nuisance to other guests.

(Explanation of Refusal to Enter into an Accommodation Contract)

Article 5-2 A person seeking accommodation may request an explanation of the reasons if the Hotel does not agree to enter into an accommodation contract pursuant to the preceding article.

(Guest’s Right to Cancel the Contract)

Article 6. 1. The Guest may cancel the accommodation contract by notifying the Hotel.
2. If the Guest cancels all or part of the accommodation contract due to reasons attributable to the Guest (except when the Hotel has requested payment of an application fee by specifying a due date as per Article 3, Paragraph 2, and the Guest cancels before that payment), the Hotel shall collect a cancellation fee as set forth in Appended Table 2. However, if the Hotel has agreed to a special contract as per Article 4, Paragraph 1, this shall only apply if the Hotel informed the Guest of the obligation to pay a cancellation fee upon cancellation when agreeing to the special contract.
3. If the Guest does not arrive by 6:00 PM on the day of stay without notice (or 2 hours after the scheduled arrival time if one was specified in advance), the Hotel may treat the accommodation contract as having been cancelled by the Guest.

(The Hotel’s Right to Cancel the Contract)

Article 7 1 The Hotel may cancel the accommodation contract in the following cases; provided, however, that this paragraph does not mean that the Hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.

1. When the guest is deemed likely to engage in, or is deemed to have engaged in, acts that violate laws and regulations, public order, or good morals.
2. When the Guest is recognized as falling under any of the following (a) or (b):
   (a) Organized crime groups, members, quasi-members, or affiliates of organized crime groups, or other anti-social forces.
   (b) When the person falling under (a) above is a corporation or other organization whose business activities are controlled by such persons, or a person belonging to a corporation or other organization where any of its officers fall under (a) above.
3. When the guest engages in words or conduct that causes significant nuisance to other guests.
4. When the guest is a patient, etc. with a specified infectious disease.
5. When the guest is requested to bear a burden beyond a reasonable scope in relation to accommodation (excluding cases where the guest requests removal of social barriers pursuant to Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act for Eliminating Discrimination against Persons with Disabilities).
6. When the guest repeatedly makes demands defined in Article 5-6 of the Enforcement Regulations of the Hotel Business Act as imposing an excessive burden in their implementation and likely to significantly impede the provision of accommodation-related services to other guests.
7. When accommodation cannot be provided due to reasons attributable to force majeure such as natural disasters.
8. When the guest is deemed likely to cause inconvenience to other guests due to extreme intoxication, etc.
9. When the guest fails to comply with prohibited matters in the rules of use established by the Hotel (limited to those necessary for fire prevention), such as smoking in guest rooms, tampering with fire-fighting equipment, etc.

2 When the Hotel cancels the accommodation contract pursuant to the preceding paragraph, the Hotel shall not charge for accommodation services, etc. that the guest has not yet received.

(Explanation of Cancellation of Accommodation Contract)

Article 7-2 Guests may request an explanation of the reasons if the Hotel cancels the accommodation contract pursuant to the preceding article.

(Accommodation Registration)

Article 8 1 On the day of stay, guests shall register the following items at the Hotel’s front desk.

1. Guest’s name, age, gender, address, occupation, and contact information
2. For foreign nationals who do not have an address in Japan: nationality and passport number
3. Departure date and scheduled departure time
4. Other matters deemed necessary by the Hotel

2 If the guest intends to make payment of the charges under Article 11 by a method that may be used in lieu of currency, such as an accommodation voucher or credit card, the guest shall present such items in advance at the time of registration under the preceding paragraph.

(Hours of Guest Room Use)

Article 9. 1. The time during which the Guest can use the guest room of the Hotel shall be from 3:00 PM to 11:00 AM the following morning. However, in the case of consecutive stays, the room can be used all day except for the arrival and departure days.
2. Notwithstanding the provisions of the preceding paragraph, the Hotel may respond to the use of the guest room outside the hours specified in the same paragraph. In this case, the following additional charges will be collected.

1. Up to 2:00 PM: 30% of the room charge
2. Up to 5:00 PM: 50% of the room charge
3. After 5:00 PM: 100% of the room charge

(Compliance with Rules of Use)

Article 10 While staying at the Hotel, guests shall comply with the rules of use established by the Hotel and posted within the Hotel.

(Payment of Charges)

Article 11. 1. The breakdown of accommodation charges, etc., to be paid by the Guest and the method of calculation shall be as set forth in Appended Table 1.
2. Payment of the accommodation charges, etc., mentioned in the preceding paragraph shall be made at the front desk in currency or by methods that can substitute for it, such as accommodation vouchers or credit cards recognized by the Hotel, at the time of the Guest's departure or when requested by the Hotel.
3. Even if the Guest voluntarily does not stay after the Hotel has provided the guest room and it has become available for use, accommodation charges will be collected.

(The Hotel’s Liability)

Article 12. 1. The Hotel shall compensate the Guest for damage caused in the performance of, or due to non-performance of, the accommodation contract and related contracts. However, this shall not apply if the damage is not due to reasons attributable to the Hotel.
2. The Hotel has received the "Pass Mark" (Fire Safety Excellence Mark) from the fire department, and is covered by Ryokan Liability Insurance to deal with any fires or other emergencies.

(Handling When the Contracted Guest Room Cannot Be Provided)

Article 13. 1. When the Hotel cannot provide the Guest with the contracted guest room, it shall, with the Guest's consent, arrange other accommodation under the same conditions as far as possible.
2. Notwithstanding the provisions of the preceding paragraph, if the Hotel cannot arrange other accommodation, it shall pay the Guest a compensation fee equivalent to the cancellation fee, and that compensation fee shall be applied to the amount of damage compensation. However, if there is no reason attributable to the Hotel for the inability to provide the guest room, no compensation fee will be paid.

(Handling of Valuables and Deposited Items)

Article 14. 1. The Hotel will not accept belongings (excluding Article 15, Paragraph 1), cash, or valuables of the Guest for safekeeping under any circumstances.
2. Guests are requested to keep their own belongings, valuables, and cash. Security boxes provided in guest rooms or installed in public areas such as the lobby may be used.
3. Regarding damage related to the loss, destruction, or theft of the Guest's belongings, cash, or valuables, the amount of compensation for damages borne by the Hotel shall be limited to 50,000 yen, except in cases of intentional misconduct or gross negligence by the Hotel. However, if the Guest did not use the security box mentioned in the preceding paragraph, the Hotel shall not be liable for any responsibility.

(Storage of Guests’ Baggage or Personal Effects)

Article 15. 1. If a Guest's baggage arrives at the Hotel prior to their stay, the Hotel shall be responsible for storing it only if the Hotel has agreed to do so before its arrival, and shall hand it over when the Guest checks in at the front desk. Cash and valuables will not be accepted.
2. If a Guest's baggage or belongings are left behind at the Hotel after check-out, and the owner is identified, the Hotel shall contact the owner and seek instructions. However, if there are no instructions from the owner or if the owner cannot be identified, the Hotel shall keep the items for 7 days including the day they were found, and then report them to the nearest police station. However, food, beverages, and other items that may impair the sanitary environment or are not suitable for storage may be disposed of at the Hotel's discretion even during the storage period.
3. The provisions of Paragraph 3 of the preceding Article shall apply to damage caused by loss, destruction, or theft of the Guest's belongings, cash, or valuables.

(Responsibility Regarding Parking)

Article 16 When a guest uses the Hotel’s parking lot, regardless of whether the vehicle key is entrusted to the Hotel, the Hotel merely provides a parking space and does not assume responsibility for the management of the vehicle.

(Guest Liability)

Article 17 If the Hotel suffers damage due to the guest’s intent or negligence, the guest shall compensate the Hotel for such damage.

(Disclaimer Regarding Use of Computer Communications)

Article 18 If service is interrupted due to a system failure or other reasons while using computer communications, the Hotel shall not be liable for any damage incurred by the user as a result. In addition, if the Hotel and/or a third party suffers damage due to conduct that the Hotel deems inappropriate in connection with the use of computer communications, you shall compensate for such damage.

(Governing Law / Dispute Resolution)

Article 19. 1. These Terms and Conditions shall be interpreted in accordance with the laws of Japan. The Japanese text shall be the authentic text, and even if a translation is provided for reference, only the Japanese authentic text shall have effect as a contract, and the translation shall have no effect whatsoever.
2. The Guest and the Hotel agree that the Tokyo District Court shall be the exclusive agreed jurisdictional court of first instance for any disputes arising from or related to this contract.

Appendix Table 1

Breakdown of accommodation charges, etc. (related to Article 2, Paragraph 1 and Article 11, Paragraph 1)

(Note) 1. The basic accommodation charge is based on the price list presented by the Hotel.
2. If tax laws are revised, the revised provisions shall apply.

Appendix Table 2

Cancellation charge (related to Article 6, Paragraph 2)

(Note) 1. The percentage (%) is the ratio of the cancellation fee to the basic accommodation charge.
2. If the number of contracted days is shortened, a cancellation fee for one day (the first night) will be collected regardless of the number of days shortened.